Up and Running

OCTOBER 7, 2019

You need to use your time and resources productively by focusing on the right metrics so you can use data to help you implement improvements that matter. KPIs can (and should) be used as a communication tool to align everyone in the organization so employees are empowered to take initiatives in achieving business goals.

Founder 71

Founder Retention Metrics Technical Review 71

ConversionXL

JUNE 5, 2014

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 98

Retention Customer Developer Programming 98

YoungUpstarts

MAY 29, 2019

Whether it’s streamlining in-house processes, new marketing possibilities, overcoming challenges or resolving pain points, all have one main purpose – to maximise revenue. Perhaps your mobile app opportunity could provide ROI in one of these ways: Employee Retention. Cost Saving by Automation. Subscription Savings.

Mobile 127

Mobile Retention IP Metrics 127

Hearpreneur

JANUARY 19, 2022

Especially during challenging times, retention is significantly more crucial than acquisition. The team, on the other hand, is focused on remaining upbeat, and leaders go out of their way to help employees in any way they can, even if that means staying up late at night to talk them through anything they're going through.

Entrepreneur 119

Entrepreneur Metrics Technical Review North America 119

ConversionXL

OCTOBER 11, 2022

In this article, you’ll learn how ecommerce customer retention boosts long-term revenue and the strategies you can use to keep customers coming back. Table of contents What is ecommerce customer retention (and why does it matter)? What is ecommerce customer retention (and why does it matter)?

Retention 111

Retention eCommerce Channel Community 111

David Teten

DECEMBER 16, 2015

I review a lot of board decks with a beautifully hand-crafted page with metrics for the company. Good metrics are comparable across industries; comparative ; readily understandable; and help drive decisions. Comparative means that you can compare a metric across time periods, groups of users, or competitors. So how do you do it?

Metrics 60

Metrics Analytics Balance Sheet .Net 60

ConversionXL

SEPTEMBER 9, 2021

It’s time to wake up to this fact and be the first in your industry to craft a radically different people-first social media strategy that is driven by the voice of your employees, customers, and influencers.” [via Because of this, it spans two objectives: Turning customers into advocates Improving customer retention.

Social Media 142

Social Media Media Developer Marketing 142

ConversionXL

SEPTEMBER 1, 2020

Meaning: C = Customers (traffic x conversion rate) CLV = Customer revenue – (CAC + cost of serving that customer) CAC = Customer Acquisition Cost G = Growth. The formula weans businesses from an obsession with traffic and instead focuses on increasing customers that generate the most revenue with the lowest acquisition and maintenance costs.

Customer 132

Customer SMS Retention Acquisition 132

Both Sides of the Table

DECEMBER 27, 2011

You have to understand whether they’re likely to yield revenue growth in the near term OR whether you have access to cheap enough capital to fund your losses until your investments pay off. They have have raised $2-3 million, built a product that has some amount of market traction and got to annualized revenues of around $1 million.

Startup 418

Startup Revenue Technical Review Flash 418

The Startup Magazine

MARCH 13, 2023

You’ll know when the store’s busiest days and peak hours are simply by looking through the metrics. You can also track and monitor other metrics like retail conversion rates, average transaction value, items per transaction, and a lot more. This data can be used to improve trading during busier times.

Metrics 126

Metrics Retention Hosting Employee 126

A Smart Bear: Startups and Marketing for Geeks

FEBRUARY 26, 2019

Instead, watch payback period for acquisition efficiency, watch retention for product/market fit, watch expansion revenue for long-term growth, and watch gross margin for long-term profitability. There isn’t one most important SaaS metric. But many startups top out between $5m-$20m in revenue.

Restful 202

Restful Founder Revenue Acquisition 202

ConversionXL

SEPTEMBER 10, 2018

Growth killer #2: Different goals and metrics. The second thing that holds companies back: departments and vendors trying to grow a huge array of different goals and metrics: The SEO team may want to improve rankings and search engine traffic; The email agency may be looking to increase subscribers; and.

Metrics 132

Metrics Campaign Channel Advertising 132

ConversionXL

JUNE 3, 2019

Has your company’s customer retention rate increased, decreased, or maintained the status quo over the past five years? Are you actively working on retention? Have you outlined and initiated a formal customer retention strategy? Make your retention strategy personal. Email performance. provided a near 19% response rate.

Retention 82

Retention Developer Customer Programming 82

Mike Michalowicz

JUNE 29, 2023

By aligning roles with business objectives and strategic goals, small businesses can quickly adjust to market shifts and leverage their employees’ unique strengths. By clarifying individual roles and how they intersect, employees can work together seamlessly, leveraging their diverse skill sets to achieve common goals.

Small Business 78

Small Business Revenue Agile Employee 78

Duct Tape Marketing

AUGUST 23, 2023

Lloyed explores the intricate art of harnessing the community’s strength as your ultimate acquisition channe l, brand differentiator, feedback source, retention lever, and catalyst for transformative change. Employees went out and started writer clubs, employees become writers, became employees.

Community 53

Community Kuwait Cofounder Bootstrapping 53

A Smart Bear: Startups and Marketing for Geeks

DECEMBER 16, 2014

Instagram had 13 employees when they sold for a billion dollars. That was before WhatsApp sold for 19 billion dollars, with 55 employees. That’s $345m per employee, compared to Instagram’s paltry $77m per employee. What does it actually mean that metric X is better than average and metric Y is below?

Metrics 246

Metrics Early Stage Retention Revenue 246

Steve Blank

MARCH 4, 2014

But now, as the business model is repeatable and scalable, most employees take the business model as a given, and instead focus on the execution of the model – what is it they are supposed to do every day when they come to work. They measure their success on metrics that reflect success in execution, and they reward execution.

IRR 335

IRR Startup Business Model Agile 335

View from Seed

MAY 16, 2019

One of the key questions for me was how might Slack stack up against other great SaaS companies when it comes to average revenue per user (ARPU), and how ARPU and total addressable market (TAM) might drive Slack’s long run market cap. Revenue growth rate of 82% year over year. 10M+ daily active users (DAUs). So Slack generated $1.43

Lock-up Period 168

Lock-up Period Retention Azure .Net 168

OnlyOnce

AUGUST 3, 2023

(Post 1 of 4 in the series of Scaling CPO’s) In most startups, the HR function starts out as tactical, because you have to get people hired and paid, and while you might have a founder or early-stage employee who can do these things, often these tasks are frequently outsourced to a PEO. But those things won’t help you scale.

Hiring 62

Hiring Metrics Leadership Early Stage 62

crowdSPRING Blog

APRIL 5, 2013

Small Business Marketing Tip: Send Email Campaigns At Night To Increase Revenue | crowdSPRING Blog – [link]. Measuring What Matters: How To Pick A Good Metric – [link]. Google’s Secrets Of Innovation: Empowering Its Employees | Forbes – [link]. Top 6 Crowdsourcing Websites | ichitect – [link].

Social Media 92

Social Media Small Business Design Media 92

ConversionXL

APRIL 18, 2017

When running an optimization program, consider three metrics that contribute to success: The number of experiments you run. ” If it’s a company that does $1M in revenue per year, and we increase sales by 1%, that’s $10,000 extra revenue (who knows about profit?). Lead quantity can be a vanity metric.

Conversion 87

Conversion Framework Revenue Analytics 87

Up and Running

APRIL 17, 2018

B2B ecommerce sales , (businesses selling directly to other businesses) generate three times as much revenue as B2C, at $7.7 Retention: the customer is satisfied with your product and or your brand and continues to patronize your business. The first approach is to have your employees test your website’s usability.

SEO 80

SEO eCommerce Analytics Software Review 80

ConversionXL

JULY 21, 2022

How did Outreach grow in just a few years to 50,000 monthly active users , $10 million in new bookings, and net revenue retention (NRR) of more than 140%? By focusing intently on a single measurement, known as a north star metric. Apply these lessons to align your teams and drive revenue growth. Customer-centricity.

Metrics 120

Metrics Acquisition Revenue .Net 120

ConversionXL

SEPTEMBER 15, 2020

Do what’s best for the customer—even if it doesn’t grow revenue. A few of the features Monzo built, however, go against revenue generation in favor of doing what’s best for customers. It’s not the only example of Monzo serving customers at the expense of potential revenue. Test novel ways of solving the same problem.

Customer 85

Customer Community Revenue Software Review 85

ConversionXL

AUGUST 13, 2019

SaaS sales and marketing teams can get overwhelmed by metrics. But without any metrics, it’s impossible to track growth. If growth is the best way to get out alive, marketing metrics do little unless they correlate with sales. But only 400 software companies have made it to the $500M revenue mark.

Metrics 117

Metrics SQL Retention Churn Rate 117

Startup Lessons Learned

APRIL 14, 2009

Lessons Learned by Eric Ries Tuesday, April 14, 2009 Validated learning about customers Would you rather have $30,000 or $1 million in revenues for your startup? All things being equal, of course, you’d rather have more revenue rather than less. And yet revenue alone is not a sufficient goal. More on that in a moment.

Customer 167

Customer San Francisco Lean Hockey Stick 167

Agile VC

MAY 16, 2019

One of the key questions for me was how might Slack stack up against other great SaaS companies when it comes to average revenue per user (ARPU), and how ARPU and total addressable market (TAM) might drive Slack’s long run market cap. You can see this both by looking at a cohort “layer cake” graph or by examining the net dollar retention.

Lock-up Period 100

Lock-up Period Retention Azure .Net 100

VC Cafe

OCTOBER 23, 2022

The CEO shared the revenue target for the year at X, and the revenue target for next year at 3X. One of the board members asked a simple question: “Why is revenue our North Star KPI? One of the board members asked a simple question: “Why is revenue our North Star KPI?”

Metrics 179

Metrics Revenue B2C Portfolio 179

ReadWriteStart

AUGUST 26, 2022

So first, we were much more sort of with a high growth rate, and we did not even care about how we got the revenue when we got it. And now we are much more careful about revenue quality revenues. But stuff like retention is super important. Would you say that? . David Zhang. I think you characterize it super well.

Partner 132

Partner Cofounder Retention Acquisition 132

Ben's Blog

JULY 20, 2011

The hockey stick refers to the shape of the revenue graph over the course of a quarter. When I was at HP, we ran all the businesses by the numbers with extremely strict revenue and margin targets. Unfortunately, I liked the old priority of maximizing revenue better. At a basic level, metrics are incentives.

Hockey Stick 78

Hockey Stick Management Employee Retention 78

Mike Michalowicz

OCTOBER 9, 2014

How do you get your employees to show up on time, work longer hours and skip lunch breaks? So the right question is, what results do you expect from each of your employees? But just because your employees are clocking in and out according to your parameters, doesn’t mean they are being productive. Wrong question.

Product 127

Product Employee Retention Leadership 127

ConversionXL

MARCH 29, 2017

In our 2016 State of Conversion Optimization Report , which many people in growth roles completed as well, we found that… Only 32% of small companies (less than 500 employees) say they have a documented, structured optimization process. For example, in a year, do you think you can increase your retention by 30%?

Marketing 48

Marketing Distribution Retention eCommerce 48

YoungUpstarts

OCTOBER 14, 2016

Millennial small business owners work long hours, but their dedication is paying off – 83 percent experienced growth in revenue for their business over the past year, compared to 70 percent of respondents across all age demographics. If you plan to hire employees, you will need to purchase workers’ compensation and unemployment insurance.

Small Business 100

Small Business Entrepreneur Social Media LLC 100

ConversionXL

JANUARY 26, 2017

Though the remaining 58% understand the importance of customer loyalty and retention, they may find it difficult to execute and analyze customer happiness and conversion campaigns. ” In one case study, retention marketing software firm Windsor Circle shared how much one of its clients benefitted from strategic post-purchase emails.

Retention 48

Retention Email eCommerce Software Review 48

Austin Startup

FEBRUARY 1, 2018

Product managers have the exciting responsibility of establishing the goals, roadmap and tracking metrics of their product (among many other duties), and also the less-glamorous but equally-important task of taking care of all the blocking and tackling required?—?from customers, other employees, books, blogs, social media, news?—?and

Management 85

Management Product Technical Review Software Review 85

Hearpreneur

SEPTEMBER 27, 2020

It’s not just matter of personal pride and fulfillment, it’s a matter of meeting your own expectations and keeping your promise to your clients and your employees. While one may see profits as a success, others may view it as customer satisfaction, employee retention, or innovation. Thanks to Hosea Chang, Hayden ! #2-

Entrepreneur 133

Entrepreneur .Net Metrics Revenue 133

Startup Professionals Musings

JANUARY 17, 2022

Pick a single metric that is the focus for all growth. Today’s world is full of metrics leading to business growth, including customer logins, revenue per customer, retention, and average solution price. Revenue and competitive position followed. Maximize employee engagement by fitting roles to strengths.

Startup 361

Startup Social Media India Acquisition 361