7 Key Startup Activities Where Follow-Up Is Critical
Startup Professionals Musings
MARCH 21, 2021
Customer retention. More customers are lost to apathy after the sale than poor service or quality. A numbing 68% of all business lost in America is lost due to lack of follow-up after the sale. If you collect business cards at a trade show, make sure all have follow-up within 72 hours, and at least three more times after that.
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