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7 Customer Service Trends To Watch And Leverage In 2012

YoungUpstarts

Providing exceptional customer service has long been seen as a competitive advantage. All of these changes actually underscore the importance of getting back to the basics of treating customers as individuals with unique needs. In 2012, smart, forward-looking companies will be viewing customer service in new ways.

Customer 154
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A full day of Lean Startup Workshops on December 4, 2012

Startup Lessons Learned

In this workshop, Fraser, Founder/CEO of LUXr and Klein, Director of Product & UX at One Jackson will offer practical techniques for getting and using customer feedback. You will leave with a scientific approach to understanding your customers' needs and their buying process so that you can scale your business in harmony with it.

Lean 154
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Stanford 2012 Lean LaunchPad Presentations – part 2 of 2

Steve Blank

This team spoke face-to-face with 326 customers. As often happens, this team came into class convinced that their market research proved that their business was providing credit to underbanked customers. The ParkPoint Capital customer discovery narrative blog is here. Team DentalOptics spoke face-to-face with 72 customers.

Lean 249
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Stanford 2012 Lean LaunchPad Presentations – part 1 of 2

Steve Blank

We’ll teach over 175 NSF Innovation Corps teams in the Lean LaunchPad course in 2012. The 2012 Stanford Lean LaunchPad Presentations. The class is intensely and deliberately experiential to develop the mindset, reflexes, agility and resilience an entrepreneur needs to search for certainty in a chaotic world. Team Nudge/Dynamo.

Lean 258
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Tesla and Adobe: Why Continuous Deployment May Mean Continuous Customer Disappointment

Steve Blank

Agile is a tremendous advance in reducing time, money and wasted product development effort – and in having products better match customer needs. And these changes may have unintended consequences leading to customer dissatisfaction and confusion. Waterfall – The Customer View.

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[Singapore][Event] Startup Weekend Singapore 2012

YoungUpstarts

The upcoming Startup Weekend in Singapore, will be held on March 9-11, 2012, at NUS Business School. Over Saturday and Sunday, teams will focus on customer development, validating their ideas, practicing LEAN Startup Methodologies and building a minimal viable product. - Hell, there’s even a book on it!

Singapore 162
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China Startups – The Gold Rush and Fire Extinguishers (Part 5 of 5)

Steve Blank

By the end of 2012, there were 85 million iOS and 160 million Android devices in China. Filed under: China , Customer Development , Technology , Venture Capital. China Customer Development Technology Venture Capital' They also probably haven’t seen a phone that isn’t mobile.) It usually doesn’t end well.

China 324