article thumbnail

7 Customer Service Trends To Watch And Leverage In 2012

YoungUpstarts

Providing exceptional customer service has long been seen as a competitive advantage. All of these changes actually underscore the importance of getting back to the basics of treating customers as individuals with unique needs. In 2012, smart, forward-looking companies will be viewing customer service in new ways.

Customer 154
article thumbnail

2012 Will Be The Year Of The Empowered Merchant, says Schedulicty

YoungUpstarts

Jerry Nettuno, founder and CEO of online appointment scheduling service Schedulicity , believes that 2012 will be a year that will see a majority of small businesses harness and leverage the power of technology and online productivity tools to effective manage and grow their business. 2012 sees extreme contraction in the Daily Deal space.

Cloud 213
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Revisiting the Craft Beer Metaphor for the VC Industry

View from Seed

When we started NextView back in 2012, we often used the metaphor of the beer industry to describe the evolution of the VC business. Competitors learn and adapt, products improve, and customers are more satisfied. AB Inbev was huge back in 2012 but is only larger today. But consolidation has not happened at nearly the same rate.

Merger 343
article thumbnail

I want to mentor you in the Shopify Build-A-Business Contest 2012

Startup Lessons Learned

It's called the Shopify 2012 Build-A-Business Competition and it launches today. It's only the customers opinion that matters, not the opinions of all of your friends who you talk to about your idea. Meanwhile we've already shipped 20,000 little MVP ULINE boxes to our customers. Second: Web design.

article thumbnail

A full day of Lean Startup Workshops on December 4, 2012

Startup Lessons Learned

In this workshop, Fraser, Founder/CEO of LUXr and Klein, Director of Product & UX at One Jackson will offer practical techniques for getting and using customer feedback. You will leave with a scientific approach to understanding your customers' needs and their buying process so that you can scale your business in harmony with it.

Lean 154
article thumbnail

How to Use Frugal Innovation to Grow Your Startup

ReadWriteStart

Investors can also be skittish, and winning new customers is not easy. The term “frugal innovation” was coined by Navi Radjou and Jaideep Prabhu in their 2012 book Jugaad Innovation: Think Frugal, Be Flexible, Generate Breakthrough Growth. It helps you to understand your customers better. But don’t give up!

Startup 198
article thumbnail

5 Ways Automation Is Reshaping The Vacation Rental Industry

YoungUpstarts

Automation is having a particularly powerful impact on the service industry, where technology is alleviating the workload for business owners, while enhancing experiences for customers. If the owner fails to collect the required taxes from their customers, they’re on the hook for that cash. Here’s how: 1. Reservations.