The Art of Customer Recovery: Transforming Negatives into Positives
Duct Tape Marketing
NOVEMBER 8, 2023
Key Takeaway: In the world of customer experience, mishaps are inevitable. However, by approaching customer recovery with style, empathy, and exceptional ownership, businesses can turn these situations into opportunities to create raving fans. 15:10 What are the best strategies for fixing a poor customer experience? [17:56]
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