article thumbnail

6 Building Blocks Make Amazon A Global Market Leader

Startup Professionals Musings

Every new business dreams of growing from a startup to a global market leader in a few years, like Amazon.com, but that goal is elusive. My simple answer is that they keep their focus on customers, rather than technology. Jeff Bezos has kept his focus on customers. Incorporate AI-powered data and metrics systems.

Global 308
article thumbnail

Why You Need Tools And Analytics For Employee Metrics

Startup Professionals Musings

It’s the same for customers and products, where analytics have long proven their value. Efficiency in the workplace is the time it takes to do something, but it can ignore work quality and customer impact. Use data analysis and metrics to measure for results. Working on the wrong problem or assumption.

Analytics 245
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

How Modern Companies Have Redefined Customer Support

Startup Professionals Musings

Too many business owners still think of “ customer support ” as an after-sale process to rectify customer problems with completed transactions. With the advent of instant communication and social media, customer service starts at the first hint of interest by you, and never ends for repeat customers.

Customer 211
article thumbnail

6 Key Rules To Stay Competitive In The Digital World

Startup Professionals Musings

In case you hadn’t noticed, the key elements of a competitive advantage for your business have changed as businesses move online, and your domain is instantly global. The Wal-Mart home page is customized for each shopper based on location, local weather, and the customer search and purchase history.

article thumbnail

8 Tactics To Make You A Fearless Business Innovator

Startup Professionals Musings

As a potential investor, I always think of the high rate of failure of disruptive technologies, due to the longer learning curve of customers, infrastructure change consistently required, and higher marketing costs. Before you act, shut up and listen to employees, customers, and futurists. If you can’t measure it, you can’t manage it.

article thumbnail

5 Keys To Personalized Team And Customer Connections

Startup Professionals Musings

With interactive social media and video everywhere, everyone needs to feel they have a relationship with their leaders, and every brand needs leader personification for customers to relate. Interact with employees and customers on a regular basis. Never be too busy to talk to real customers. Keeping it simple is the best course.

Customer 350
article thumbnail

5 Pitfalls to Avoid When Transforming Your Business

Startup Professionals Musings

Transforming your organization for the new global economy requires perseverance and long-term thinking. Don’t fail to develop the proper comprehensive metrics for assessing how you and any partners are doing in terms of value creation. Not having a means to measure holistic impact.

Partner 350