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[Review] The Social Customer

YoungUpstarts

It covers community management, listening on social channels, mining of one’s customer database, establishment of a social CRM team, and the invoking of either macro responses (automated activities like birthday coupons) or micro responses (manual interventions like organising a press briefing).

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People Management: Startup Teams Should Dip but not Skip

Both Sides of the Table

As a CEO you never stop needing to go on sales calls (or to work the phones in telesales or customer support) and ceasing to do this as your company grows because you’re focusing on investors, recruiting, PR or whatever is a mistake. As a content management system we had lots of write activities and went with Postgres.

CTO Hire 308
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The Best Small Business Tools of 2013

Up and Running

HARO : Help A Reporter Out is a great PR and marketing tool for businesses large and small. It’s the CRM (Customer Relationship Management) tool we use on our biz dev/sales team and it helps us be more efficient with tracking prospects and partners. ” -Bailey Koharchick, Marketing Manager. And the price is right!

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A Startup’s First Steps: What’s In A Name?

Gust

This comes in handy for things like business press coverage, corporate PR, and ticker symbol if and when the company goes public. we gave considerable thought to branding issues as the company branched out from its flagship eHarmony online dating service, adding other services under names like Compatible Partners and Jazzed.

Naming 141
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How Private Equity and Venture Capital Investors Are Eating Their Own Dogfood

David Teten

PEVCTech is partnering with Blue Future Partners to run the first large-scale survey of VCs’ technology stack. Johann Kratzer of Blue Future Partners , a fund of funds, observed, “The majority of the hundreds of funds we’ve diligenced rely predominantly on their relationships to source deals. Greylock Partners.

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Virtual Assistant: Do You Need It For Your Business?

YoungUpstarts

Updating your database. Building a strong relationship with clients and partners is important in establishing your business. You need to strengthen your tech PR strategy to maximize the power of the internet. But how many of the calling cards you received have you actually saved in a database? Work it out with your VA.

Database 240
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How to Work with Lawyers at a Startup

Both Sides of the Table

I know he’s smart but you wouldn’t hire a Javascript developer to do your database design – would you? But as with consulting, PR, web design and even VC – it’s not just the firm it’s also the individual. Focus on the partner you would be working with. I also like to work with partners.