View from Seed

JUNE 13, 2016

According to David Cancel , CEO of Drift , the optimal number of members in a product team at a young startup is three. The point isn’t “to organize a product team better.” All of the products and services that we create are ultimately connected with the customer. What about product and design?

Product 120

Product Customer Agile Cofounder 120

ConversionXL

JULY 21, 2022

How did Outreach grow in just a few years to 50,000 monthly active users , $10 million in new bookings, and net revenue retention (NRR) of more than 140%? They even employ a dedicated “System Implementation Manager” whose sole responsibility is to drive adoption and get 70% of customers using the product daily. It’s uninspiring.

Metrics 120

Metrics Acquisition Revenue .Net 120

ConversionXL

AUGUST 13, 2019

Foong said the company knew right away that they couldn’t rely on the same metrics for CandyBar that they had been using to measure ReferralCandy’s success, like LTV or CAC: Darren Foong: The product was at an early stage, so traditional marketing metrics were pointless. Image source). Image source).

Metrics 117

Metrics SQL Retention Churn Rate 117

Berkonomics

JANUARY 5, 2023

If you are experiencing 20% annual growth and 20% net profit before depreciation and tax, or any combination that adds to 40% (such as 10% profit and 30% growth), you are a prime target. That’s quite a goal to achieve. But there are obvious and not–so obvious ways to make it happen, even if over time. The second rule: The 20/20 rule.

Acquisition 62

Acquisition .Net Retention Sales 62

ConversionXL

SEPTEMBER 1, 2020

When we surveyed 450 professionals last year, our study revealed that 65% invest at least 70% of their budget on acquisition, and that NPS , CLV, and retention are among the least-monitored KPIs. Customer retention rate; New customer stickiness. Note good and bad feedback you receive from product reviews. Product return.

Customer 132

Customer SMS Retention Acquisition 132

The Startup Magazine

JANUARY 17, 2021

EMPLOYEE NET PROMOTER SCORE . You may be familiar with the net promoter score (NPS). The metric is useful for measuring the chances a customer would recommend your products or service. Leads generally refer to the customers interested in the company’s product or services, which may turn into prospects. SALES KPIs.

.Net 92

.Net Metrics Retention Revenue 92

YoungUpstarts

OCTOBER 31, 2017

Customer Success specialists are the customer’s BFFs — insiders there to help them get the very most out of their product. But having a Customer Success function is a proactive way to ensure your customers are getting the highest value out of your products. Customer Success is the ultimate engagement model.

Customer 171

Customer Retention Software Review Metrics 171

The Startup Magazine

MAY 31, 2022

Employee performance management entails regularly assessing your employees’ productivity and ensuring that their objectives align with the organization’s. Payroll management entails several steps, including: Calculating allowances (such as rent and travel expenses) and salary components (variable and net pay).

United States 137

United States Salary UAE Hiring 137

ConversionXL

SEPTEMBER 9, 2021

Because of this, it spans two objectives: Turning customers into advocates Improving customer retention. Improve retention Improve consumer perception Sentiment, testimonials, reviews, customer support and service response time, etc. That’s not to say the app is over—retention among users is strong. Take Clubhouse, for example.

Social Media 142

Social Media Media Developer Marketing 142

ConversionXL

SEPTEMBER 3, 2021

How to leverage app store optimization (ASO) to improve app visibility, conversion rates, and retention. Installs and conversions should be celebrated, but 21% of users abandon apps after one use and the average 30-day post-install retention rate is only 5.7% (industry-wide). Sounds promising, but don’t use keywords to cast a wide net.

Metadata 121

Metadata Technical Review Retention Metrics 121

Up and Running

OCTOBER 7, 2019

You need to use your time and resources productively by focusing on the right metrics so you can use data to help you implement improvements that matter. Daily active users to monthly active users ratio: reflects how often users engage with your product, i.e., its stickiness. Employee KPIs. Customer Support KPIs.

Founder 71

Founder Retention Metrics Technical Review 71

YoungUpstarts

JULY 30, 2019

Business Ownership Strengthens Your Employee Net Worth. In most positions you rarely get the opportunity to experience the functions associated with the roles of a Chief Executive Officer, Chief Financial Officer, and Chief Marketing Officer, as well as manage the day-to-day requirements for customer engagement and retention.

Small Business Administration 140

Small Business Administration SBA Portfolio Small Business 140

YoungUpstarts

FEBRUARY 13, 2019

by Robbie Kellman Baxter, author of “ The Membership Economy: Find Your Super Users, Master the Forever Transaction, and Build Recurring Revenue “ Everyone knows that retention is crucial for subscription-based companies. Customers who find better content or products for a better price might leave. What is it telling you?

Customer 173

Customer Technical Review Retention Acquisition 173

Austin Startup

FEBRUARY 1, 2018

(Almost) everything you need to know (but are afraid to ask) before you wistfully ask a product manager to coffee so they will help you find a job. TL;DR Product management is a unique and poorly understood discipline, especially as it applies to software and other tech-related companies.

Management 85

Management Product Technical Review Software Review 85

Both Sides of the Table

DECEMBER 27, 2011

They have have raised $2-3 million, built a product that has some amount of market traction and got to annualized revenues of around $1 million. Gross Profit (also called Gross Margin or sometimes “Net Revenue”). Is it one product line or multiple? If you don’t, somebody else WILL!” ” The Details.

Startup 418

Startup Revenue Technical Review Flash 418

Startup Professionals Musings

MARCH 25, 2023

Most modern investors still look for a business model that embodies a gross margin over 50%, and a net margin in the 20% range. Startup productivity is embodied in key ratios, including low cost of customer acquisition, high retention, and high revenue per employee. High customer loyalty and high team passion.

Valuation 235

Valuation Revenue Viral Retention 235

ConversionXL

NOVEMBER 22, 2022

Customer Lifetime Value: Learn how to increase retention Where to track customer lifetime value Conclusion. Individually or together, each of these metrics will contribute to common underlying marketing goals: Building awareness; Customer acquisition; Customer retention. What are digital marketing metrics? Where to track exit rate.

Metrics 105

Metrics Analytics Marketing Acquisition 105

Startup Professionals Musings

JUNE 21, 2020

Most modern investors still look for a business model that embodies a gross margin over 50%, and a net margin in the 20% range. Startup productivity is embodied in key ratios, including low cost of customer acquisition, high retention, and high revenue per employee. High customer loyalty and high team passion.

Revenue 434

Revenue Valuation Viral Retention 434

Board Effect

APRIL 15, 2024

Solving our most pressing social issues, providing a safety net of love and care, this is the immeasurably critical role of our social sector organizations. Let’s examine our retention rates, ensuring that our teams reflect the diversity of the communities we serve. So, how do we gauge our progress?

Ireland 52

Ireland Ohio Government Equity 52

The Startup Magazine

JUNE 3, 2021

You should allow remote work but also recognize that not everyone can work productively from home, which is why a hybrid model is emerging as the most popular strategy in 2021. When you allow remote work, this can also be helpful in terms of recruitment as you could start casting a much wider net and have access to a larger talent pool.

Reputation 151

Reputation Green Operations PPC 151

ConversionXL

OCTOBER 14, 2021

NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score) are both methods of quantifying customer sentiment and satisfaction. Brand awareness can be influenced by negative factors such as scandals and product recalls, and while a brand can be well-known, this doesn’t necessarily mean they have a strong reputation. Brand usage.

Metrics 157

Metrics Marketing Campaign Audience 157

YoungUpstarts

APRIL 10, 2013

Because water runs through the pavement, there is no need for drainage, sewers, or a retention pond. Additionally, the company does not need to deal with pollutants that collect in retention pond water. The payoff for attempting to create a net zero environmental impact is worth it. You look good in green.

Green 149

Green Retention Chicago Illinois 149

Startup Lessons Learned

OCTOBER 19, 2013

LSC: You''ve spoken before about strategic failures--where people build the wrong product--versus tactical fails, where people build the product wrong. Mariya: A strategic failure occurs when--as Paul Graham is fond of saying--you build a product no one wants.

Mobile 167

Mobile Developer Technical Review Lean 167

YoungUpstarts

APRIL 19, 2015

Will they recommend your products and services to others? Customer loyalty is an important analytic for determining how well a company or product is positioned to grow or shrink based on future earnings. Repurchase habits are measured differently, depending on the type of product or service offered.

Customer 100

Customer Analytics Revenue .Net 100

Steve Blank

FEBRUARY 26, 2020

Every year I teach classrooms full of students who leave class understanding the basics of how to search for product/market fit—and thinking their next goal is to “get funded.”. You (think) you have product-market fit with real customers and real revenue and need money to grow and expand. It’s sometimes called “product/market fit.”

Cofounder 429

Cofounder Seed Stage Valuation Metrics 429

Hearpreneur

SEPTEMBER 27, 2020

While one may see profits as a success, others may view it as customer satisfaction, employee retention, or innovation. That mission could be impactful, to invest in it’s team or community, become net carbon zero or promote more diversity within its staff. Thanks to Liz Grossman Kitoyi, Baobab Consulting ! #3-

Entrepreneur 134

Entrepreneur .Net Metrics Revenue 134

Startup Professionals Musings

MARCH 16, 2016

People are even talking about “decacorns" -- investable companies with net worth now exceeding $10 billion -- like Dropbox and Pinterest. This term refers to an initial venture-capital investment, often wrongly sought to seed early product development. These deals usually come with retention packages -- so be careful.

Software Review 120

Software Review Sweat Equity Accredited Investor Angel Investor 120

View from Seed

AUGUST 30, 2016

Regardless of your opinion of any of these companies, their successes or failures in going public, or the future of their businesses, they’ve all succeeded in convincing hundreds of millions of people (or even billions) to use their product. The city I call home, Boston, is not known for its social products. A Story of Impact.

Social Media 185

Social Media B2B North America Media 185

ConversionXL

MARCH 16, 2016

What’s So Special About The Net Promoter Score? Net Promoter Score is a customer loyalty metric developed by (and a trademark of) Fred Reichheld, Bain & Company, and Satmetrix. It relies on only one question: How likely is it that you would recommend our company/product/service to a friend or colleague? Image Source.

.Net 48

.Net Metrics Retention Aggregator 48

A Smart Bear: Startups and Marketing for Geeks

OCTOBER 4, 2016

The single most important SaaS metric is retention , because cancellations indicate lack of product/market fit, no matter the cause (price, features, severity of need, duration of need). So, retention is most-important, regardless of stage. Once you’re scaling (i.e. Once you’re scaling (i.e.

Metrics 270

Metrics Retention Revenue Equity 270

ConversionXL

JULY 16, 2021

Gumroad , a software that allows content creators to easily sell digital products, gets straight to the point with their unique selling proposition (USP) : They state exactly who their target audience is: creators. Figure out how your product uniquely fits into the market and drive that message home. More on this later.

Audience 127

Audience Framework Differentiation Software Review 127

ReadWriteStart

NOVEMBER 14, 2019

But… this year’s WWDC didn’t feature the significant product launches of yesteryear. At that point, the customer is exclusively paying for the infrastructure provided, since the product is already discovered. Apple’s App Store had brought them the early benefits of infrastructure and eyes on its product.

Audience 86

Audience Software Developers Software Development Software 86

Berkonomics

DECEMBER 22, 2016

[Email readers, continue here…] Accounting and HR operations are combined as quickly as possible, as are customer service call centers, retaining specific product skills on the front line from the acquired company. Facilities may become redundant or oversized after these efforts, allowing for consolidation of facilities as well.

Acquisition 48

Acquisition Retention .Net Sales 48

ConversionXL

APRIL 3, 2018

Tara Robertson – How to 10x Growth by Optimizing Customer Marketing & Retention. Retention is the most important thing – if that’s poor, nothing else matters. Retention is the most important thing – if that’s poor, nothing else matters. Start with retention. Make it about the CUSTOMER.

Retention 106

Retention Artificial Inteligence Channel Email 106

Duct Tape Marketing

DECEMBER 7, 2023

We're talking 10 to 30% productivity increase. So this is incredible, especially if we consider that the past years have been stagnating with regard to productivity increase. John (18:54): I suspect if you want to default or what I would default maybe as a simple metric is retention too. Kai (19:09): Retention.

Employee 78

Employee Europe Leadership Technical Review 78

ConversionXL

JUNE 2, 2022

Sales and marketing collaborate until a deal is closed and beyond to secure long-term customer retention. ABM takes you from fishing with nets to fishing with a spear. This required more product evangelism and customer wins. How complex is your product? ABM doesn’t stop at lead generation or new opportunities.

Customer 98

Customer Marketing Channel Acquisition 98

YoungUpstarts

OCTOBER 10, 2012

Talented product developers. If you can harness the knowledge, natural enthusiasm, and peer influence of your very best customers — I call them “Rock Star” customers — they’ll market, sell, and help develop breakthrough products for your firm better than your internal resources can do, and often at a fraction of the cost.

Customer 154

Customer Fractional CTO Canada Technical Review 154