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What is CRM? Customer Relationship Management Explained

Up and Running

Many small businesses are turning to customer relationship management systems(CRM) to better understand customer wants and needs. CRM applications, often used in combination with data warehousing, eCommerce applications , and call centers, allow companies to gather and access customer information. What is CRM? Who is using CRM?

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7 Strategies To Prepare For The Next Customer Change

Startup Professionals Musings

In addition to obvious economic challenges, the emerging generation of customers is determined to radically change the rules for customer engagement. He makes a convincing argument that it’s time for every company to get prepared for the next customer generation, or your company is heading toward life support.

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How To Effectively Manage Business Costs

YoungUpstarts

By chasing after relentless growth – at all costs – they have gone beyond their abilities to pay spiraling bills to suppliers, employees, and financiers. How can one manage one’s business costs better? This model assigns more indirect costs (overhead) into direct costs compared to conventional costing models.

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Requests for Startups in 2024

VC Cafe

I’ve recently come across several of such lists and I thought it could be useful to aggregate them and share them here. AI to build enterprise software – In the future, every enterprise could have their own custom ERP, CRM or HRIS that is continually updating itself as the company itself is changing.

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Chewy S-1: Category Leadership + Conveyor Belt Into Consumers’ Homes

View from Seed

Embedded Growth From Existing Customers. One of the key features of Chewy’s business is the recurring nature of customer purchases. Chewy now has over 10 million customers, repeat purchases by existing customers account for approximately 90% of their revenue today. Annual Net Sales By Customer Cohort.

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Airbnb S-1 (Part 1): So How Profitable Is This Thing Really?

View from Seed

Airbnb’s availability as a marketplace and its aggregation of substantial consumer demand has actually meant certain forms of lodging have been newly built or converted into rooms for the primary purpose of listing on Airbnb. Additionally Airbnb charges both sides of the booking (guest & host) a separate service fee.

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19 Entrepreneurs List Their Favorite Technology Innovation

Hearpreneur

I quickly built a prototype that would connect to each of my bank accounts and aggregate all of the accounts & transactions into one platform. Of these innovations, the most significant is the rise of AI in automating and personalized customer communication. I was solving my own pain point as a consumer.