ConversionXL

AUGUST 1, 2017

Customer loyalty is sometimes confused with customer satisfaction, as well as retention. Retention is the behavioral indicator of loyalty, whereas loyalty is usually attitudinal (though technically retention could be considered behavioral loyalty). First Ask Yourself, “What’s the Cost of Switching?”. Here’s how A.G.

Customer 91

Customer Retention B2C Programming 91

YoungUpstarts

OCTOBER 10, 2012

If you can harness the knowledge, natural enthusiasm, and peer influence of your very best customers — I call them “Rock Star” customers — they’ll market, sell, and help develop breakthrough products for your firm better than your internal resources can do, and often at a fraction of the cost. But it does require some new thinking.

Customer 154

Customer Fractional CTO Canada Technical Review 154

View from Seed

SEPTEMBER 11, 2019

Pre-launch customer development data is another way, sometimes in the form of user surveys for consumer companies or interviews with potential beta customers for B2B businesses. One of our portfolio investments, a B2B SaaS company, was a pre-product startup at the time of the seed round.

Seed Stage 150

Seed Stage B2B Seed Capital Revenue 150

Up and Running

NOVEMBER 23, 2021

Did you, as an eCommerce store owner, know that for online retailers, the average cost to fulfill an order is about 70% of the average order value ? Especially when you’re busy managing several large and small functionalities that form just a part of the entire selling process. What models of eCommerce fulfillment are available?

eCommerce 110

eCommerce Customer Retention Reputation 110

ConversionXL

SEPTEMBER 15, 2020

They applied a community-powered business model to the mobile sector, similar to that of Wikipedia, hence the name “giffgaff,” which means “mutual giving.”. It combined bundles of data, calls, and messages–which you’d usually get only with a long-term contract–with the flexibility of a contractless PAYG model. Image source ).

Customer 85

Customer Community Revenue Software Review 85

Hunter Walker

SEPTEMBER 9, 2023

Software and technology in general has driven down the cost of most creativity and powerful tools are in the hands of more than 1 billion human beings. There also weren’t a lot of novel ‘consumer startups’ being built in non-gaming areas, so Creator Economy was attractive to folks who didn’t want to work in B2B.

Non-Compete 161

Non-Compete Distribution Community B2B 161

ConversionXL

SEPTEMBER 20, 2018

The Three Tidal Waves Coming for Your SaaS Business. Three out of every four B2B buyers would rather self-educate than learn about a product from a sales representative, according to Forrester. Just take a look at these three channels: Facebook : 171% Increase in Cost per Thousand Impressions, or CPM ( 2017 ). Tidal Waves.

Marketing 289

Marketing Sales Cycle Acquisition Sales 289

Austin Startup

JULY 2, 2021

Chargify, the leading billing platform for B2B SaaS, announced today the massive productivity improvements and decrease in operating costs that CareerPlug has achieved using its new Chargify Business Intelligence product. Visit www.chargify.com to learn more about Chargify Business Intelligence. and Canada.

San Antonio 67

San Antonio B2B Texas Ireland 67

VC Cafe

OCTOBER 23, 2022

Revenue doesn’t measure sales efficiency – you can hit a revenue target but the question is at what cost? Revenue can be the result of good marketing, but without taking into account usage and retention, focusing on revenue alone can be misleading. What’s a good North Star Metric?

Metrics 179

Metrics Revenue B2C Portfolio 179

ConversionXL

SEPTEMBER 2, 2019

Mailchimp, a B2B email marketing platform, recorded a 66% drop in failed logins after introducing social login. It seems that B2C companies might benefit far more from social login than B2B, but even that seems to depend on a company’s expectations. Impressive, but since only 3.4% Nothing beats word-of-mouth recommendations.

Social Network 73

Social Network Viral Social Media B2C 73

Hippoland

AUGUST 8, 2018

Very simply, your cost to acquire a customer needs to be lower than the value of that customer (lifetime value). As always, there are exceptions: if you build a viral consumer product (such as an Instagram) where people are just coming to your site / app in droves at no cost to you, then you’ve got a great business.

Founder 48

Founder Sales Cycle Affiliate Retention 48

Hippoland

AUGUST 8, 2018

Very simply, your cost to acquire a customer needs to be lower than the value of that customer (lifetime value). As always, there are exceptions: if you build a viral consumer product (such as an Instagram) where people are just coming to your site / app in droves at no cost to you, then you’ve got a great business.

Founder 48

Founder Sales Cycle Affiliate Retention 48

ConversionXL

JUNE 24, 2014

MailChimp, the B2B subscriber email management service, recorded a 66% drop in failed logins after introducing social login. More detailed and reliable data allows you to tailor your business model, monitor trends and measure how they might impact future demand. Impressive, but given only 3.4%

Social Network 130

Social Network Viral Social Media B2C 130

Mucker Lab

MAY 1, 2013

Turns out, for whatever reason – cultural, business model, leadership, even bad luck – many incumbents have yet to figure out what to do with software, always on connectivity, and technology. 20 years since Mosaic , if they haven’t figured it out – they probably will never figure it out.

Software 107

Software Silicon Valley Los Angeles Columbus 107

steveblank.com

JULY 8, 2011

– Mike [link] Reply Jeff Skinner , on May 24, 2010 at 9:28 am said: Steve, you don’t know me though I use your ‘Customer Development process’ video in my classes (Entrepreneurship at London Business School). Jeff skinner Faculty, London Business School. Can we touch base on this.

Software Review 110

Software Review Startup Silicon Valley Analytics 110

Hippoland

OCTOBER 16, 2016

High infrastructure companies Traditionally, software investors have loved being in the software industry because the capital costs are low and also because you can get something into the market quickly. These are products that can and should generate revenue right out of the gates in both B2B and consumer ideas.

Startup 48

Startup Vertical Early Stage Bootstrapping 48

Occam's Razor

MAY 2, 2017

What if you are a tiny local business in a narrow niche, should you use the same approach as Betabrand? Always adapt to what’s most important and sensible for you (and remember that nothing is free, every measurement decision you make has a cost!). B2B / Enterprise Sales: Salesforce. And, we can do so much for them!

Metrics 141

Metrics Acquisition eCommerce Analytics 141

Ben's Blog

MAY 15, 2020

Finally, we’ll zoom out and assess the big picture: how various categories of company may be impacted long-term, how this crisis compares to 2008 (and what that means for early-stage founders), and the industries and business models that are now prime for growth. Brian : There’s a couple things about this, though.

Founder 36

Founder Conversion Technical Review Cash Position 36

Duct Tape Marketing

APRIL 7, 2022

Marcel Petitpas (04:22): Yeah, it, it's a really tough question because so much of this comes down to the nuance of the business model, but the way that I encourage people to think about this is number one, focus on four key areas of the business. And that's mostly gonna be the labor cost of the work that we do for clients.

Cofounder 74

Cofounder Hosting Networking Software Review 74

www.vccafe.com

MARCH 11, 2013

Startups for startups – the top B2B tools used by Startups – Includes the list of top 50 startup vendors in 2012 by Vendorstack , a reviews and Q&A platform on enterprise vendors for startups and mid-market companies. tells you how much adwords cost. customer retention, churn reduction, lifetime value.

Software Review 53

Software Review Technical Review Startup 53

Occam's Razor

NOVEMBER 15, 2010

Go to the B2B dancing monkey video (what!). If direct traffic is low, I worry if you are any good at customer service / retention (the latter is so often just an afterthought). This site simply engages in one night stands, and while I can think of some sites where that can still be the basis of a long term sustainable business model.

Web 139

Web Analytics eCommerce Campaign 139