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Master of Customer Acquisition, Matt Coffin, On Startups …

Both Sides of the Table

He is very hands-on and helpful – especially for any company looking into customer acquisition. o CPM model gave him control over the information in the acquisition cycle so he focused on that. - o Huge on PR, “Be Everywhere” is his motto – fly to NY, proactively everywhere he could get press. we both love Jason).

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10 Things that 3 Customer-Centric Brands Get Right

ConversionXL

Like any popular business term, “customer centricity” is often abused by businesses that shoehorn it into their core values. It’s actually better not to claim customer centricity if you can’t get people across your business to really care about your customers. Find new ways to fix old customer pains points.

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Is the Lean Startup Dead?

Steve Blank

A version of this article first appeared in the Harvard Business Review. Given the stock market was buying “the story and vision” of anything internet, inflated expectations were more important than traditional metrics like customers, growth, revenue, or heaven forbid, profits. ” Fire, Ready, Aim. Then one day it was over.

Lean 335
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Profound Beliefs

Steve Blank

In the early stages of a startup your hypotheses about all the parts of your business model are your profound beliefs. Here’s how I learned why they were critical to successful customer development. The whole role of customer discovery and validation outside your building is to inform your profound beliefs.

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Netflix Redux: Is It Ever OK to Fire Your Customers?

Both Sides of the Table

This makes their business types very different. Some customer segments value the DVD business and these may be more price sensitive. Some customer segments value the convenience of instantly available films. They are potentially different business models. We need video reel to show customers that you care.

Customer 287
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Are You Putting Your Rock Star Customers To Work?

YoungUpstarts

by Bill Lee, author of “ The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset “. If so, the business world is full of specialists who are all too eager to help. No one can truly understand your customers or genuinely share their interests unless she is a customer herself. That’s right.

Customer 154
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The Biggest Barriers Keeping Your Startup From Seeing Its Full Potential

ReadWriteStart

They want to snowball their customer acquisition, attracting thousands of new people to the brand, and reach diverse new audiences in new locations. You could work to get more PR exposure. And the revenue from your existing customers alone may not be enough to cut it. . Every startup entrepreneur wants to see their company grow.

Startup 127