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5 Tips to Becoming a More Customer Centric Organization

Both Sides of the Table

As organizations we have become more open and I believe this is great for businesses and their customers. We spent time out in the marketplace talking with customers, looking at their solutions, comparing ourselves with our competition and then squirreling ourselves away in our offices designing our next set of features.

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3 Website Trends That Customers (and Business Owners) Will Love

Duct Tape Marketing

3 Website Trends That Customers (and Business Owners) Will Love written by Guest Post read more at Small Business Marketing Blog from Duct Tape Marketing Thursday is guest post day here at Duct Tape Marketing and today’s guest is Andy Hayes – Enjoy! Here are 3 website design trends I think you should be watching.

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Bigger in Bend – Building a Regional Startup Cluster–part 1 of 3

Steve Blank

When Customer Development and the Lean Startup were just a sketch on the napkin, Dino Vendetti, a VC at Bay Partners, was one of the first venture capitalists I shared my ideas with. Dino and I kept in touch as he moved up to Bend, Oregon on a mission to engineer Bend into a regional technology cluster. Here’s Part 1 of Dino’s story….

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SWOT Analysis Examples

Up and Running

Botanical Bounty is an Oregon-based perennial farm that grows a variety of botanical, medicinal plants. Customer testimonials. Haley’s Vintage Hats is an online-only business that sells unique and affordable replicas of vintage designer hats. Example SWOT analysis: Botanical Bounty. About the company. About the company.

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How to Write a Business Plan for an Outpatient Medical Practice

Up and Running

Then you’ll think through your ideal customer , your competition , and your opportunities for growth. Here’s a brief example: The problem : There is a lack of affordable pediatric and gynecological care available in coastal areas of Lane County, Oregon. Problem and solution. Why should they pick you instead of another practice?

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Taking Service To The Stratosphere: 12 Keys To Creating Uplifting Service In Today’s Marketplace

YoungUpstarts

By Ron Kaufman, author of “ Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet ”. For example, “The customer is always right” is often wrong. “Oh, This is as true internally as it is with customers. Voice of the Customer. Oh, you want service?” an employee asks.

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5 Things I Look when Investing in a Startup

Gust

It’s the result of several decades in high tech, three years as an investor in a local Oregon angel investment group , some consulting in due diligence for venture capital, and my experience as founder and co-founder of successful ventures. By defensibility I mean expertise, design, differentiation, technology, trade secrets, and so on.