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Conversion, retention and churn benchmarks

VC Cafe

This is a question startup founders ask themselves multiple times a week. It’s not just the competition against the incumbents and the large tech platforms that founders has to worry about, but most importantly is the company’s performance and product market fit. Retention over 50% is considered top quartile.

Retention 109
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Startup Metrics

TechEmpower

When talking to startup founders or other innovators, we always ask questions to better understand their business as a core. R : Retention - Do they come back & re-visit over time? R : Revenue - Can you monetize any of this behavior? Conclusion Startup metrics are an invaluable tool for founders and innovators.

Metrics 260
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10 Rosh Hashanah Resolutions for Startup Founders

VC Cafe

The past year was a wild ride for startups and founders, giving a whole new meaning to the ”rollercoaster” aspect of being an entrepreneur. Patrick Collison , self-made billionaire founder of Stripe. Bill Gates , founder of Microsoft. Choosing a co-founder, and hiring the early employees is key to building a successful company.

Founder 187
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How To Survive The Loss Of A Main Customer

YoungUpstarts

by Zain Jaffer, serial entrepreneur and the Founder and CEO of Zain Ventures. When it occurs, the consequences can be swift and devastating, wreaking potential havoc on a once steady stream of revenue. Failure to focus on customer retention, for example, is a surefire way to brush aside the frustrations of existing customers.

Customer 347
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Recession ahead? Follow these Money Saving Tips for your Workplace

ReadWriteStart

” — Phil Norton, Founder of Leave Dates In today’s digital age, software subscriptions have become integral to business operations. ” — Carl Jenson, Founder of Compare Bank. Carl Jenson, the Founder of Compare Bank, emphasises the importance of cutting meeting expenses by adopting virtual meeting solutions.

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Airbnb S-1 (Part 1): So How Profitable Is This Thing Really?

View from Seed

You can read various articles out there which will give you the cursory facts about Airbnb like their overall revenue or profitability or how their business has faired here in 2020 in the COVID environment. But ops & customer support is another 17-20% of revenue and arguably you couldn’t run the business if you took that away.

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How To Develop Your Customer Retention Strategy

ConversionXL

Has your company’s customer retention rate increased, decreased or remained status quo over the past five years? Have you outlined and initiated a formal customer retention strategy? In a study by Harvard Business School , it was found that increasing customer retention by even 5% can increase profits between 25-95%.

Retention 112