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Net Dollar Retention vs. Net Revenue Retention

VC Adventure

Net Dollar Retention (NDR) and Net Revenue Retention (NRR) are both important measurements in any business but many companies conflate the two or (more frequently) only report on one. Their effect on a business and can be hidden in aggregate data and a sense of their impact is lost. Quick food for thought for today…

Retention 102
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Seven Things Your Customers Can Do Better Than You

YoungUpstarts

by Bill Lee, author of “ The Hidden Wealth of Customers: Realizing the Untapped Value of Your Most Important Asset “ The old paradigm works like this: Your company produces goods and services that help customers get a job done. In return, the customers pay you money. The new approach makes so much more sense.

Customer 168
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CXL Live 2022 Recap: Main Takeaways From 6 World-Class Marketers

ConversionXL

This consists of dominating your competition, and out-converting by acquiring new customers in a cheaper way that your competitor does. What are the priority customer problems and opportunities? This defines what to test by adapting to the customer priority. How will you act? Put your solution in the context of their life.

B2B 94
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Create an Offboarding Flow that Improves Retention

ConversionXL

Customer onboarding flows get all the love. Customer offboarding: all the steps involved in a customer canceling their account and successfully disengaging from the product. When was the last time you sat down to think strategically about your customer offboarding flow? But what does good customer offboarding look like?

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Mixpanel vs. Google Analytics: The 2018 Guide

ConversionXL

Most businesses, even Mixpanel’s paying customers, retain Google Analytics. You’ll be able to see which acquisition channels are best for long-term retention or lifetime value, not simply those that drive initial conversions. Engagement, conversion, and retention. We can’t connect analytics data to our real-life customers.”.

Analytics 119
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Beauty On Demand

YoungUpstarts

When you take the contemporary drive to cater to every whim that the customer demands in an instantly satisfying, convenient manner – you meet the idea of beauty on demand. Own a platform that will connect customers looking for beauty services with skilled freelancers around the platform. Getting your app in shape. Scheduling.

Demand 138
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Announcing our investment in Bikky, a data-first customer platform for restaurants

Version One Ventures

As a star data analyst, Abhinav started to wonder how all restaurant owners and operators could have the same customer relationships as his mother-in-law, and how technology could help with scale – this is how Bikky was born. This helps restaurants operate more profitably through higher customer retention, frequency, and lifetime value.