VC Cafe

JUNE 6, 2024

It’s not a surprise, given that entrepreneurs are obsessed with data and metrics, but in the conservative VC market of 2024, it feels even more important for founders to know what ‘good’ looks like and what investors expect. Metric Unremarkable Good Excellent Outlier ARR <$500k $500k-$1.5m $1.5m-$2.5m >$2.5m

B2B 78

B2B Burn Rate Generative AI Retention 78

YoungUpstarts

JANUARY 7, 2018

New data-powered solutions give companies that would ordinarily be too large to customize their offerings the insight to do so. SMBs falsely assume that custom analytics platforms and data science is too complicated. This means finance, operations, sales, and marketing departments as well as leadership can all access the same data.

Artificial Inteligence 164

Artificial Inteligence Analytics SCRUM Cofounder 164

Hearpreneur

JANUARY 19, 2022

Especially during challenging times, retention is significantly more crucial than acquisition. I need to look after our personnel because they look after our customers. When the pandemic struck, it diminished the purchasing power of our original customer base, resulting in a drop in our monthly sales. 3- Caring for the team.

Entrepreneur 120

Entrepreneur Metrics Technical Review North America 120

Both Sides of the Table

MAY 2, 2015

I love the enthusiasm, the boundless energy and the sense of possibility that comes from having an idea that hasn’t yet been beat up in the marketplace of competing ideas, customer contracts, VC skepticism, jaded journalists or fickle consumers who are on the The New, New Thing. The full financial details and metrics were in the deck.

Operations 150

Operations Metrics Early Stage Non-Compete 150

A Smart Bear: Startups and Marketing for Geeks

SEPTEMBER 10, 2013

This is the fourth article in a series on novel ideas for SaaS metrics, which started with The unprofitable SaaS business model trap , COC: a new metric for cancellations , and The mistake of 1/c in LTV. ” Here’s the logic: We (Rackspace) have extremely efficient mechanisms for acquiring customers.

Metrics 238

Metrics Revenue Flash Later Stage 238

Startup Lessons Learned

APRIL 14, 2009

Lessons Learned by Eric Ries Tuesday, April 14, 2009 Validated learning about customers Would you rather have $30,000 or $1 million in revenues for your startup? This may sound crazy, coming as it does from an advocate of c harging customers for your product from day one. Every board meeting, the metrics of success change.

Customer 167

Customer San Francisco Lean Hockey Stick 167

Hunter Walker

JANUARY 2, 2017

This keeps them aligned with their investors since a $250m exit with modest venture financing raised can be wonderful for all parties, but the same transaction can look awful if your last round was $60m on $300m pre! Next Level: Buying Customers/Revenue/Distribution. See Mint and Periscope as examples. ” That’s really it.

Technical Review 115

Technical Review Cap Table Acquisition Startup 115

Hearpreneur

FEBRUARY 13, 2022

As a result, businesses will require digital marketers to assist customers in understanding their new or modified offerings. 4- More complex consumer behavior and high customizations. A customer can purchase both a high-end and a low-end product together. Photo Credit: Mark Valderrama. Segmentation has become more challenging.

Artificial Inteligence 112

Artificial Inteligence Software Review Technical Review Entrepreneur 112

A Smart Bear: Startups and Marketing for Geeks

JULY 23, 2013

The mindset works like this: It costs a lot of money to land an enterprise customer. And: how many times do you run through that process and still lose the customer? So these costs are amortized over the customers you do land. Even with a great retention rate (e.g. 30% cost to serve the customer. (Can

Business Model 335

Business Model .Net Revenue IPO 335

Version One Ventures

DECEMBER 6, 2018

In other words, you should demonstrate that revenue and/or engagement are repeatable and achievable in a cost-effective manner, and not just a function of pent-up demand from a small segment of underserved customers that will dry up in the near future. . Retention rate: What percentage of users can you retain quarter over quarter?

Acquisition 150

Acquisition Distribution Metrics Retention 150

Steve Blank

MARCH 4, 2014

These groups are adapting or adopting the practices of startups and accelerators – disruption and innovation rather than direct competition, customer development versus more product features, agility and speed versus lowest cost. They measure their success on metrics that reflect success in execution, and they reward execution.

IRR 335

IRR Startup Business Model Agile 335

Austin Startup

JULY 2, 2021

Chargify’s new BI tool has taken our speed-to-calculate and accuracy of MRR and financial metrics and reduced it down to a mere dashboard refresh with 100% accuracy,” said Jenny Leman, President of CareerPlug. This saves our operations and finance teams hours of manual work each week.

San Antonio 67

San Antonio B2B Texas Ireland 67

Austin Startup

FEBRUARY 1, 2018

Product management is fundamentally about thinking on your feet, staying one step ahead of your competitors, and being able to project yourself into the minds of your colleagues and your customers. Commit to observing and interacting with your customers on a weekly, if not daily basis. there are many avenues.

Management 85

Management Product Technical Review Software Review 85

Cracking the Code

DECEMBER 1, 2009

SaaS business metrics: why are they different? Yahoo Finance. The recession created opportunities! The 10 laws of SaaS unveiled at Bessemer CEO Summi. ► 01/27 - 02/03. (1). Happy New Year 2008! ► 2007. (10). ► 07/01 - 07/08. (2). How to fish a salmon. ► 06/17 - 06/24. (1). Save the planet! Software 2.0:

Software Review 48

Software Review Technical Review Cloud Europe 48

View from Seed

SEPTEMBER 25, 2019

Investors want to know the critical thinking behind the inputs and value-drivers of the business, and how that results in the outputs on the critical metrics and finances. Marketing Deep Dive: How are you acquiring those customers and why? But the real significance of these figures is the exercise behind it.

Seed Stage 167

Seed Stage Retention Restful Valuation 167

Duct Tape Marketing

OCTOBER 27, 2021

How To Create Remarkable Experiences For Your Customers written by John Jantsch read more at Duct Tape Marketing. Dan is an international keynote speaker and coach who believes that a remarkable customer experience is your best sales and marketing strategy. The answer is customer experience. Marketing Podcast with Dan Gingiss.

Customer 99

Customer Technical Review Social Media Green 99

Occam's Razor

JULY 18, 2011

The message, the customer data, the ability to reach current and prospective customers, drive new sales as well as repeat sales, experiment with new ideas and offers, and so much more. You must use metrics that are unique to the medium. Multi-channel customer purchase behavior, customer lifetime value. Outcomes.

Metrics 137

Metrics Campaign Email Marketing 137

View from Seed

JUNE 16, 2015

Here are some top-line metrics that I think are worth shooting for: For marketplace businesses: $5M-$10M in annual GMV run rate. In terms of other metrics, some ideas: At least 6 months of cohort data that shows solid retention over time and signals a strong LTV relative to CAC. For SaaS: At least $100K in MRR.

Boston 120

Boston Syndicate Syndication eCommerce 120

YoungUpstarts

APRIL 19, 2015

by Jeff Sauro, author of “ Customer Analytics For Dummies “. Sure, your company has satisfied customers. The mere presence of customers (even those who’ve stuck around long enough to make multiple purchases) isn’t enough. Good customer management comes from good customer measurement.

Customer 100

Customer Analytics Revenue .Net 100

ConversionXL

NOVEMBER 17, 2022

You’ll also discover digital analytics tools and the most complete digital analytics training to help you better understand your customers. For customer analysis: Woopra 4. The more you know about your customers and market, the more effectively you can run your business. Descriptive analytics 2. Predictive analytics 3.

Analytics 106

Analytics Metrics Channel Campaign 106

Up and Running

NOVEMBER 13, 2020

A recent study called the 2020 Digital Marketing Trends Report surveyed organizations on what the single most gainful venture for them was in the current year, and once again, the same answer came out on top — customer experience. But what is digital customer experience? Understand your customers’ behavior.

Customer 135

Customer Churn Rate Silicon Valley Retention 135

Austin Startup

MARCH 26, 2019

25 questions that DTC entrepreneurs should ask themselves before scaling customer acquisition So you run a direct-to-consumer (DTC) brand. You just spent a few thousand dollars on advertising and your paid customer acquisition cost (CAC) numbers tested well relative to your best guess for customer lifetime value (LTV).

Technical Review 49

Technical Review Software Review China Acquisition 49

ConversionXL

AUGUST 30, 2018

But it’s also essential— 89 percent of customers stop doing business with a company after a bad experience. The key is to connect user research to an improved user experience and, in turn, an increase in customer retention, leads, or any other metric for which C-suite members are accountable. So what should you do?

Design 111

Design Framework Product Development Technical Review 111

Gust

DECEMBER 27, 2012

You should know EVERYTHING about your business, product, customers and competition. You should know every metric regarding customer acquisition, conversion and retention. You should have a crystal clear understanding of your business model and your financials.

Software Review 164

Software Review Term Sheet Technical Review Angel Investor 164

The Next Web

AUGUST 26, 2012

The more your narrow down your target audience, the higher the chance is that you will be able to reach the crucial turning-point where you offer your customers enough added value to make them happy and returning. The metrics that matter the most are returning customers (user retention), turnover per customer and viral growth (k-factor).

Bankruptcy 121

Bankruptcy Technical Review Intellectual Property Due Diligence 121

Steve Blank

FEBRUARY 26, 2020

You (think) you have product-market fit with real customers and real revenue and need money to grow and expand. What most founders don’t realize is: Every stage of a startup requires a different set of metrics and milestones and founder skills. Btw, the definition of each startup financing stage has changed in the last decade.

Cofounder 431

Cofounder Seed Stage Valuation Metrics 431

Up and Running

APRIL 28, 2015

See Also The 5 Metrics You Need to Track for Your Subscription Business to Succeed. How important are metrics to your business? We have a number of different things, and each of my employees is responsible for one to three key metrics that they report on weekly basis. I have always known that monitoring metrics was important.

Oregon 60

Oregon Metrics Cofounder Social Media 60

Duct Tape Marketing

APRIL 27, 2022

7:58] What are some other places along the customer journey that you think groups or communities fit that maybe people aren’t thinking of? [12:31] 22:24] Retention and recruitment have become really hot right now for a lot of organizations – what role can community play? [24:13] More About John Cantarella: Community Playbook.

Community 67

Community New York Small Business New York City 67

YoungUpstarts

FEBRUARY 11, 2019

No doubt you’re thinking about myriad administrative and organizational needs relating to accounting and finance, staffing, your product and service roadmap for the year and more. Small- to mid-sized businesses that cater to the right customers — and to enhancing the customer experience — can expect to see big gains.

Artificial Inteligence 127

Artificial Inteligence Sales Cycle Colorado Retention 127

maplebutter.com

JANUARY 8, 2013

Written By Dan Martell on February 2nd, 2012 | Category: Hiring LeanStartup Marketing Metrics Startup Life | 6 Comments. Building Metrics / Usage Reports / KPI 3. Product/Metrics (70%/30% time) * Get your product activation (sign-up + meaningful action) to 60% * then, Get your product retention to 20% weekly.

Technical Review 44

Technical Review Startup Cofounder Software Review 44

The Startup Magazine

FEBRUARY 24, 2019

By enhancing every step in the customer lifecycle by a small margin, the overall effect is outstanding. For as long as customers are happy, they stay and keep the revenue stream going. For as long as customers are happy, they stay and keep the revenue stream going. Getting Customers. Keeping and Growing Customers.

SQL 86

SQL Metrics Business Model Revenue 86

Hearpreneur

DECEMBER 3, 2021

Over the next few years, I hope to be able to step back and focus on other entrepreneurial endeavors while my business continues to grow and thrive, providing the same great customer experience. The corporate has created e-commerce stores that enable sales teams to target a broader customer base, hence generating new sources of revenue.

Entrepreneur 121

Entrepreneur Africa South America Europe 121

View from Seed

FEBRUARY 27, 2019

they can range from customer acquisition, product engagement/stickiness, or business model. growth/revenue target) to get to the next stage/financing round. E.g. For an e-commerce company, anything that involves payments/its ability to charge customers could clear the threshold. product engagement, retention metrics).

Hiring 120

Hiring Bandwidth Product Early Stage 120

The Next Web

MAY 26, 2013

Many ideas sound good on paper but fail spectacularly when put in front of customers. Unless you already have a stellar reputation, having a basic prototype and showing early success — user growth, engagement, retention or revenue — is critical to winning investor interest. Provide customer acquisition costs.

Software 151

Software Forecast Startup Exit Strategy 151

Up and Running

MARCH 11, 2015

If you don’t have any existing customers yet talk about perspective customers. That moves into the customer acquisition strategy. This includes again another acronym I’m going to share, CAC, the cost to acquire a customer, the customer acquisition cost. Are you saving them time? Are you saving lives?

Technical Review 60

Technical Review Software Review Due Diligence Exit Strategy 60

Up and Running

JULY 28, 2016

See Also: The 5 Metrics You Need to Track for Your Subscription (SaaS) Business to Succeed. This encompasses their podcast (featured above) and the advice and how-to section of their site, where you’ll find articles on everything from financing your startup to company culture. Startups for the Rest of Us. Kissmetrics Blog.

Startup 60

Startup Analytics Metrics Community 60

Reid Hoffman

MARCH 2, 2021

In February, Greylock kicked off “Iconversations,” a new speaker series featuring “icons” across tech, finance, media and culture. Marketing, for example, customer, product organization, et cetera. Our chief diversity officer is as metric-driven as you would see. So certain afterthoughts became forethoughts. She’s great.

Iran 41

Iran Technical Review Non-Compete Lean 41