Hearpreneur

JANUARY 19, 2022

Especially during challenging times, retention is significantly more crucial than acquisition. 11- Paying attention to metrics. Metrics do not lie, and metrics over a longer time period are much more useful to study. Although your company's analytics are vital, simply investigating your own metrics is insufficient.

Entrepreneur 119

Entrepreneur Metrics Technical Review North America 119

A Smart Bear: Startups and Marketing for Geeks

SEPTEMBER 10, 2013

This is the fourth article in a series on novel ideas for SaaS metrics, which started with The unprofitable SaaS business model trap , COC: a new metric for cancellations , and The mistake of 1/c in LTV. It turns out that COC is the key to this metric of “underlying profitability.” Here’s a way to do it.

Metrics 238

Metrics Revenue Flash Later Stage 238

Both Sides of the Table

MAY 2, 2015

A great finance leader is on top of your numbers with such precision that you don’t have to worry about it. But a great finance leader isn’t just budgeting but he or she is an consummate planning and they won’t take s**t from you about why you need to avoid hiring more staff until you close new contracts or raise money.

Operations 150

Operations Metrics Early Stage Non-Compete 150

ConversionXL

SEPTEMBER 13, 2017

These metrics identify when a customer is about to stop their usage, before they actually do. Fresh financing sources or a significant influx of new hires can lead to subscriber churn. Using their self-identified red flag metrics, the folks over at Groove were able to pinpoint their causes for customer defection.

Customer 110

Customer Churn Rate Metrics Retention 110

ConversionXL

AUGUST 23, 2017

” I had the pleasure of speaking to Dr. Chip about customer journey and innovative service metrics. Metrics should be anchored in part to customer outcomes, not granular processes and practices. Their customer journey maps the following path from Discovery to Sales, and Retention. Click to enlarge.

Customer 130

Customer Channel Design Retention 130

Hunter Walker

JANUARY 2, 2017

This keeps them aligned with their investors since a $250m exit with modest venture financing raised can be wonderful for all parties, but the same transaction can look awful if your last round was $60m on $300m pre! Here the acquisition becomes more metric-driven and the assumptions around growth and multiples drive the offer.

Technical Review 115

Technical Review Cap Table Acquisition Startup 115

View from Seed

OCTOBER 15, 2014

Examples of housekeeping include the following list, though not every item will appear every time: Finance: Cash out date, burn rate, 409A valuation, cap table, common/preferred stock dashboard. Finance is mission critical, for instance – it just appears on a recurring basis. Note that “housekeeping” doesn’t mean “not important.”

Seed Stage 331

Seed Stage Cap Table Metrics Burn Rate 331

Steve Blank

MARCH 4, 2014

They measure their success on metrics that reflect success in execution, and they reward execution. Staff functions in finance, human resources, legal departments and business units developed Key Performance Indicators, processes, procedures and goals to measure, control and execute. This is a big idea. By design not by exception.

IRR 335

IRR Startup Business Model Agile 335

Version One Ventures

DECEMBER 6, 2018

For example, if you are building a consumer business, you should be watching for the following metrics: LTV/CAC: Ideally, your Lifetime Value: Customer Acquisition Cost ratio is over 4:1. Retention rate: What percentage of users can you retain quarter over quarter?

Acquisition 150

Acquisition Distribution Metrics Retention 150

A Smart Bear: Startups and Marketing for Geeks

JULY 23, 2013

Plus, there’s all the other costs — R&D to build the stuff, office space, executive salaries, billing, legal, finance, HR, tech support, account managers. Even with a great retention rate (e.g. time to earn back the revenue to cover all your customer acquisition expenses) 75% annual retention. of revenue, $0.30

Business Model 335

Business Model .Net Revenue IPO 335

This is going to be BIG.

AUGUST 31, 2011

You have trackable metrics for sales, site conversions, traffic, etc., This is what you create when you hear that a certain company can't get financing, is winding down, or when you make your list of 25 top people in the market at a certain position. Keep in mind, though, that retention is just as important. Hires - Touchdown!

CTO Hire 113

CTO Hire Hiring Bandwidth Metrics 113

Austin Startup

JULY 2, 2021

Chargify’s new BI tool has taken our speed-to-calculate and accuracy of MRR and financial metrics and reduced it down to a mere dashboard refresh with 100% accuracy,” said Jenny Leman, President of CareerPlug. This saves our operations and finance teams hours of manual work each week.

San Antonio 67

San Antonio B2B Texas Ireland 67

Hearpreneur

FEBRUARY 13, 2022

Contractors should also be prepared with customer-friendly financing options. They may also target ads to specific audiences and track real-time metrics like views, clicks and demographics. Automated, hyper-personalized marketing will help customer retention as well. Kitchen and bath upgrades will be particularly popular.

Artificial Inteligence 110

Artificial Inteligence Software Review Technical Review Entrepreneur 110

Cracking the Code

DECEMBER 1, 2009

SaaS business metrics: why are they different? Yahoo Finance. The recession created opportunities! The 10 laws of SaaS unveiled at Bessemer CEO Summi. ► 01/27 - 02/03. (1). Happy New Year 2008! ► 2007. (10). ► 07/01 - 07/08. (2). How to fish a salmon. ► 06/17 - 06/24. (1). Save the planet! Software 2.0:

Software Review 48

Software Review Technical Review Cloud Europe 48

View from Seed

SEPTEMBER 25, 2019

Investors want to know the critical thinking behind the inputs and value-drivers of the business, and how that results in the outputs on the critical metrics and finances. But the real significance of these figures is the exercise behind it.

Seed Stage 166

Seed Stage Retention Restful Valuation 166

VC Cafe

NOVEMBER 2, 2019

One question that keeps coming up when speaking with early stage entrepreneurs when it comes to funding, is what metrics the company needs to hit to raise seed/series A/B etc: What’s a good conversion rate? Investors look beyond top line metrics to assess other important factors. What should our MRR growth be?

B2C 141

B2C Technical Review Startup Retention 141

Occam's Razor

JULY 18, 2011

You must use metrics that are unique to the medium. Ready for the best email marketing campaign metrics? So for our email campaign analysis let’s look at metrics using that framework. Optimal Acquisition Email Metrics. Allow me to rush and point out that this metric is usually just directionally accurate.

Metrics 137

Metrics Campaign Email Marketing 137

Board Effect

APRIL 18, 2022

Also, about 30 businesses are doing a 6-month trial of offering a 4-day work week to see if it improves retention. Many of them may be switching to industries such as IT, law, human resources, life sciences, mining, and finance, as these industries are apt to pay higher salaries. The Great Resignation in Australia.

United Kingdom 98

United Kingdom Global United States Canada 98

Austin Startup

FEBRUARY 1, 2018

Or, put another way, great product managers are often the “weird kids” in the MBA program who, while sitting in a finance class, wonder if they should have enrolled in a design school or coding bootcamp instead. (I Other key questions he looks to answer: What metrics did they track to define success? from administration to politik?

Management 85

Management Product Technical Review Software Review 85

View from Seed

JUNE 16, 2015

Here are some top-line metrics that I think are worth shooting for: For marketplace businesses: $5M-$10M in annual GMV run rate. In terms of other metrics, some ideas: At least 6 months of cohort data that shows solid retention over time and signals a strong LTV relative to CAC. For SaaS: At least $100K in MRR.

Boston 120

Boston Syndicate Syndication eCommerce 120

YoungUpstarts

SEPTEMBER 25, 2020

He’s finished a long day at his current job in finance and M&A, but he is eager to tap away on his phone, consuming Python courses. Employee Engagement and Retention: The tech industry is an exciting bastion of innovation and hyper-growth. That simple metric will give you a simple baseline from which to improve.

San Jose 149

San Jose San Francisco Silicon Valley Employee 149

Startup Company Lawyer

FEBRUARY 21, 2010

For example, if a company has raised $20M in venture financings by issuing non-participating preferred stock , the holders of common stock will not receive any proceeds from an M&A transaction unless the transaction value exceeds $20M. Straight Retention Plans. Change of Control Bonus Plans. Participation. Vesting.

Retention 31

Retention Liquidation Preference Employee Common Stock 31

Startup Lessons Learned

APRIL 14, 2009

Every board meeting, the metrics of success change. Products can find sources of validation with impressive stats along a number of dimensions, such as high engagement, viral coefficient, or long-term retention. Time-to-complete-a-sale is not a bad metric for validated learning at this stage.

Customer 167

Customer San Francisco Lean Hockey Stick 167

ConversionXL

NOVEMBER 17, 2022

Prescriptive analytics The digital analytics metrics you need to know How to use analytics to improve marketing campaigns Define your mission, goals, and KPIs Set key performance indicators (KPIs) to measure marketing performance What to look for in a digital analytics product 9 tools for your digital analytics stack 1. Conversion rate.

Analytics 106

Analytics Metrics Channel Campaign 106

Haystack

NOVEMBER 25, 2018

venture capital deals, a spike in mega-financings where it’s common to see not only $100M private rounds, but companies that raise two or three types of financings like this in the same calendar year! It’s entirely possible the trend lifts these companies in due time, as well.

Technical Review 127

Technical Review Open Source Software Review Venture Capital 127

Gust

NOVEMBER 4, 2011

Entrepreneurs and investors who have spent any time dealing with convertible debt seed financing transactions are likely to have encountered the subject of valuation caps. The cap is irrelevant if the next equity financing is at a valuation below the cap amount.) was spun out, and the valuation was set by that financing round.

Valuation 98

Valuation Pre-Money Valuation Merger Vesting 98

Duct Tape Marketing

OCTOBER 27, 2021

If it's fallen out the back end in service or in sales or whatever the metric is for what an actual growth is. They love to brag about what we call the vanity metrics, how many followers we have, how many likes we got, retweets shares, whatever it is. So nothing's gonna, nothing's gonna really happen in a positive sense.

Customer 100

Customer Technical Review Social Media Green 100

Gust

DECEMBER 27, 2012

You should know every metric regarding customer acquisition, conversion and retention. While yCombinator and TechStars are the two best known, there dozens of others, local, national and international, many specializing in specific areas (including fashion, food, finance, gaming, etc.)

Software Review 164

Software Review Term Sheet Technical Review Angel Investor 164

Austin Startup

MARCH 26, 2019

These strategies can be useful in increasing initial conversions from your ads and website traffic, but offering large discounts too early in the life of the company will lower your gross margins and CAC, both of which will affect your unit economics and future financing conversations. You’ll need to invest more here than you think.

Technical Review 49

Technical Review Software Review China Acquisition 49

Up and Running

APRIL 28, 2015

See Also The 5 Metrics You Need to Track for Your Subscription Business to Succeed. How important are metrics to your business? We have a number of different things, and each of my employees is responsible for one to three key metrics that they report on weekly basis. I have always known that monitoring metrics was important.

Oregon 60

Oregon Metrics Cofounder Social Media 60

YoungUpstarts

APRIL 19, 2015

Customer loyalty is just one of the analytics that I highlight in my new book (which is relevant for almost all leaders, considering the extent to which measures and metrics have crept into almost every aspect of doing business). Good customer management comes from good customer measurement. For example, I’ve used Mint.com for years.

Customer 100

Customer Analytics Revenue .Net 100

Up and Running

JANUARY 7, 2015

See Also Small Business Owners, Start Tracking Your Financial Metrics. Finance: Tracking the finances is vital to running an organization well and providing good stewardship of donations. Retention and reliability can also be an issue. Lack of space. Food is going to take up space. Space is vital,” Birmingham says.

Community 60

Community Minnesota Minneapolis Distribution 60

The Next Web

AUGUST 26, 2012

The metrics that matter the most are returning customers (user retention), turnover per customer and viral growth (k-factor). Remember that raising money in itself is not the purpose; it’s about creating an organization that can fully focus on finding retention and a working business model that can later on scale.

Bankruptcy 121

Bankruptcy Technical Review Intellectual Property Due Diligence 121

Steve Blank

FEBRUARY 26, 2020

What most founders don’t realize is: Every stage of a startup requires a different set of metrics and milestones and founder skills. Btw, the definition of each startup financing stage has changed in the last decade. What is some of the critical metrics that matter? That means you need metrics that prove you have it.

Cofounder 429

Cofounder Seed Stage Valuation Metrics 429

ConversionXL

AUGUST 30, 2018

The key is to connect user research to an improved user experience and, in turn, an increase in customer retention, leads, or any other metric for which C-suite members are accountable. The finance team understands that content customers are less likely to churn and destabilize revenue flows.

Design 111

Design Framework Product Development Technical Review 111

Duct Tape Marketing

APRIL 27, 2022

22:24] Retention and recruitment have become really hot right now for a lot of organizations – what role can community play? [24:13] John Cantarella (20:24): We're already seeing a bunch of third party companies start to build metrics and tools so they can start to measure the value of community overall.

Community 68

Community New York Small Business New York City 68

Up and Running

NOVEMBER 13, 2020

It is mostly implemented as part of a CRM retention system whose focus is to engage the customer for the long-term. These surveys are used to assign customer retention scores to certain accounts, flag them, and then use a management tracking tool to ensure that the quality of service is consistently high.

Customer 135

Customer Churn Rate Silicon Valley Retention 135