YoungUpstarts

APRIL 19, 2017

Among many other strategies employed by e-retailers, improving the customer experience seems to carry a significant weight in increasing revenues. Here are some of the practical and creative ways to improve your customer’s online experience: 1. Engage your customers. Provide easy ways of reaching the customer service team.

Software Review 133

Software Review Technical Review Retention Channel 133

Steve Blank

JULY 13, 2021

The Rise of Business Schools – Management as an Occupation. These explosions in company size and scale created a demand for professional managers. Its purpose was to educate management on best practices to run existing companies. Here’s why and what we did about it. that took place in the last quarter of the 19th century.

Lean 436

Lean Agile Business Model Business Plan 436

Steve Blank

JUNE 25, 2009

Twenty eight years ago I was the bright, young, eager product marketing manager called out to the field to support sales by explaining the technical details of Convergent Technologies products to potential customers. They couldn’t keep up with the fast product development times that were enabled by using standard microprocessors.

Technology 143

Technology Silicon Valley Fractional VPE Part-Time VPE 143

Steve Blank

JUNE 12, 2020

Second, doing customer discovery via video actually increased the number of interviews the students were able to do each week. The eight teams spoke to over 945 beneficiaries, stakeholders, requirements writers, program managers, warfighters, legal, security, customers, etc. It Started with an Idea.

Oakland 313

Oakland Asia Lean Video 313

Steve Blank

MAY 17, 2011

I managed to find a job at the Miami International Airport loading racehorses onto cargo planes. Eighteen months after arriving in Thailand, I was managing a group of 15 electronics technicians. I thought that there was a better a way to teach and manage startups than the conventional wisdom of the last 40 years.

Philadelphia 336

Philadelphia Miami Thailand Silicon Valley 336

The Startup Magazine

JUNE 2, 2024

At the time, the company’s management had accepted declining sales figures as, if not inevitable, at least highly likely. But where they saw stagnant expansion prospects, Jack Truong saw promise. “Back in 2011, when I joined, [Electrolux] was about a $4.2 billion business,” he told CEO Magazine.

North America 104

North America Artificial Inteligence America Valuation 104

Steve Blank

SEPTEMBER 6, 2012

I read a ton of existing literature and came up with a formal methodology for search I called Customer Development. That resulted in a new process for Search: Customer Development + traditional product management/Waterfall Engineering. Berkeley asked me to teach a class in Customer Development.

Lean 322

Lean Georgia Michigan Business Model 322

Steve Blank

JUNE 18, 2013

I read a ton of existing literature and came up with a formal methodology for search I called Customer Development. Berkeley asked me to teach a class in Customer Development at Haas business school. Eric’s insight was that traditional product management and Waterfall development should be replaced by Agile Development.

Lean 292

Lean Agile Customer Development Business Model 292

Startup Lessons Learned

APRIL 11, 2011

To give a little context, I asked two of the other judges - Brant Cooper and Patrick Vlaskovits (co-authors of the excellent Entrepreneur's Guide to Customer Development ) - to add a bit of commentary. Great use of airbnb for their source of customer development won them 'Best #CustDev Award." Take a look. I wanna be!

New York City 161

New York City New York Lean SMS 161

Steve Blank

MARCH 15, 2011

Autonomow team members: Jorge Heraud (MS Management, 2011) Business Unit Director, Agriculture, Trimble Navigation, Director of Engineering, Trimble Navigation, MS&E (Stanford), MSEE (Stanford), BSEE (PUCP, Peru). Fred Ford (MSME, Mar 2011) Senior Eng for Mechanical Systems on Military Satellites, BS Aerospace Eng (U of Michigan).

Business Model 238

Business Model Nebraska Peru Germany 238

YoungUpstarts

SEPTEMBER 12, 2012

The company was having a noticeable customer retention issue several years ago. Retention rates had declined from the high 90s to the mid 80s, which senior management felt the need to address quickly. SAS software was doing an excellent job of keeping up with customer needs. SAS Canada is a good case in point.

Customer 168

Customer Social Media Retention Canada 168

Steve Blank

NOVEMBER 11, 2010

Entrepreneurship As A Management Science. I believe that we have now learned enough about entrepreneurship as its own management science, to rethink our approach on how to teach it. This startup search process is the business model / customer development / agile development solution stack. Albert Einstein.

Agile 254

Agile Business Model Customer Development Lean 254

Steve Blank

MARCH 26, 2014

For those who don’t know, I wrote the book Open Innovation in 2003, and followed it with Open Business Models in 2006, and Open Services Innovation in 2011. However, I will then argue that while these methods are necessary to managing new ventures inside a company, they are insufficient.

Startup 330

Startup Business Model Lean Russia 330

YoungUpstarts

OCTOBER 24, 2012

A pair of wake-up-call studies by the Fournaise Marketing Group in London in 2011 and 2012 found that more than 70 percent of CEOs think that their chief marketing officers lack business credibility, lack the ability to generate acceptable growth, and lack the ability to explain how their programs will lead to increased business.

Marketing 234

Marketing Software Review Technical Review Social Network 234

Steve Blank

JUNE 18, 2013

I read a ton of existing literature and came up with a formal methodology for search I called Customer Development. Berkeley asked me to teach a class in Customer Development at Haas business school. Eric’s insight was that traditional product management and Waterfall development should be replaced by Agile Development.

Lean 184

Lean Agile Customer Development Business Model 184

Steve Blank

JUNE 7, 2019

The eight teams spoke to over 820 beneficiaries, stakeholders, requirements writers, program managers, warfighters, legal, security, customers, etc. Followed by an 8-minute slide presentation follow their customer discovery journey over the 10-weeks. All the presentations are worth a watch. Team: Panacea.

Oakland 278

Oakland Lean SBIR Afghanistan 278

A Smart Bear: Startups and Marketing for Geeks

JUNE 12, 2012

(from his blog post ) …some civil engineers think the world of project management in their field is ripe for revolution, but do I know enough of them? Here are the details of both of those customer development experiences. Capital Factory 2011 alum GroupCharger talked to 50 before building and another 50 after that.

Customer 252

Customer Customer Development Dilution Engineer 252

SoCal CTO

DECEMBER 1, 2010

So let’s be very specific: let’s assume your dream job is product manager at Google, working on the Analytics product. Clearly it'd be more accurate to say "sometime in Q1 2011." What about establishing how to measure progress and performance, setting it down, and then tracking it, so you can optimize your management?

Technical Review 175

Technical Review Technology Product CTO Hire 175

www.quora.com

JANUARY 16, 2011

Tools that technical people have had for years (project management methods and tools, programming frameworks, etc.) are just emerging for business people (customer development, business model generation,). Dave McClure • Jan 9, 2011 Home run Saul. Dave Morin • Jan 9, 2011 Very well written Saul!

Technical Review 51

Technical Review Startup CTO Hire Cofounder 51

www.vccafe.com

MARCH 11, 2013

Steve Blank on Lean Customer Development. Task Management. Project Management Tools. Subscription Payments / Management. Managing APIs. Customer Relationship Management. Contractor Management. Private beta invitations & management: Prefinery. Scanning / Document Management.

Software Review 53

Software Review Technical Review Startup 53

www.quora.com

JANUARY 16, 2011

" => I have not bothered to put up a landing page, survey to test customer demand, or done any customer development whatsoever. "Where is the best place to find a rockstar developer to bring it to life?" Stephen Pitt-Francis • Jan 5, 2011 Why? Murray Robinson • Jan 5, 2011 Stephen.so

Developer 42

Developer Technical Review Cofounder Technical Cofounder 42

grasshopperherder.com

FEBRUARY 19, 2011

Then please email me with the number of meetings you manage to get. Reply Josh Strike says: January 18, 2011 at 10:50 am Tristan, the only thing I disagree with on an emotional level is the NDA business. Reply Tristan says: January 18, 2011 at 1:04 pm Josh, I totally agree with you. I just need a co-founder to web enable it!"

Cofounder 47

Cofounder NDA Founder Sweat Equity 47

Startup Lessons Learned

JANUARY 2, 2010

The reason is that the underlying theory that powers established business, the theory of general management, is increasingly inadequate for managing startups. Im just starting the publishing process that should lead to a book for a general business audience in 2011. And yet, so far, we lack a coherent theory to replace it.

San Francisco 122

San Francisco Lean Continuous Deployment DC 122

Steve Blank

JUNE 8, 2018

Six teams spoke to over 600 beneficiaries, stakeholders, requirements writers, program managers, warfighters, legal, security, customers, etc. Each of their slide presentations follow their customer discovery journey. Hacking for Defense has its origins in the Lean LaunchPad class I first taught at Stanford in 2011.

Southern California 185

Southern California San Diego Mississippi SBIR 185

Steve Blank

DECEMBER 30, 2014

The life sciences community is still warming-up to the value of customer development in the early stages of building new ventures”, says David Schonthal , MATTER Co-founder and Clinical Assistant Professor of entrepreneurship & innovation at the Kellogg School of Management. It Takes a Village. It has density,” he said.

San Diego 265

San Diego North Carolina Chicago Lean 265

www.women2.org

MARCH 8, 2012

Published on: July 13, 2011 Posted By Angie Tags: Elizabeth Knopf , Finding A Co-Founder , FounderDating , Sorced , Technical Co-Founder , Tips & Tricks. After quitting my job and starting Sorced , I spent a few months validating my business concept by creating the product mockups and doing customer development.

Cofounder 47

Cofounder Technical Review San Francisco Founder 47

Startup Lessons Learned

AUGUST 24, 2010

Lessons Learned by Eric Ries Tuesday, August 24, 2010 SXSW Next year will officially mark one-hundred years since scientific management , the first great management paradigm, burst into the national consciousness. It invented many concepts we now take for granted: efficiency, productivity, and the idea of management itself.

San Francisco 127

San Francisco Lean Continuous Deployment DC 127

Steve Blank

APRIL 7, 2016

Before starting Cirrus Insight, Brandon was director of gifts and grants at Maryville College, and operations manager of Rangefire Integrated Networks. Brandon explained how he knew it was time to launch: Brandon : … customers told us that it was ready. Filed under: Customer Development , SiriusXM Radio Show.

Cofounder 120

Cofounder Entrepreneur Morocco Arkansas 120

Startup Lessons Learned

OCTOBER 5, 2010

Because of the traditional publishing industrys commitment to rapid iteration, the book wont come out until Fall, 2011. Also included is the incredible Venture Hacks Bible, which is worth the price of admission on its own, and The Entrepreneurs Guide to Customer Development (which I previously reviewed here).

Lean 153

Lean San Francisco Startup Continuous Deployment 153

Startup Lessons Learned

MAY 20, 2011

There are only a few tickets left to Startup Lessons Learned 2011 on Monday (May 23). Product management and customer development, KISSmetrics. One caveat: if you come by, you are automatically volunteering to be subjected to some intense customer development. Welcome to our fair city. Also: booze.

Czech Republic 114

Czech Republic Costa Rica Brazil Romania 114

grasshopperherder.com

SEPTEMBER 24, 2011

by Tristan on January 20, 2011. Kevin Carroll says: January 20, 2011 at 9:55 am. Tristan says: January 24, 2011 at 10:20 pm. Tweets that mention Piercing the Corporate Veil of Sweat Equity | GrasshopperHerder.com -- Topsy.com says: January 20, 2011 at 3:15 pm. [.] Cody Boyte says: January 24, 2011 at 7:56 pm.

Sweat Equity 41

Sweat Equity Equity Cofounder Non-Compete 41

Steve Blank

SEPTEMBER 16, 2015

Frank Rimalovski is the executive director of the NYU Entrepreneurial Institute and managing director of the NYU Innovation Venture Fund. We’re addressing the) same problems but we wanted to solve the problem in a much more scalable way so we saw, around 2011 … the Internet was going to support 3D natively. …

Silicon Valley 120

Silicon Valley Entrepreneur Cofounder Investment Bankers 120

www.rocketwatcher.com

DECEMBER 5, 2011

How to Choose a Meaningful Name for Your Startup « Zeus River says: October 31, 2011 at 10:53 am. [.] How to Choose a Meaningful Name for Your Startup - Zeus River says: October 31, 2011 at 3:39 pm. [.] customer development. customer retention. customer service. Product Management. April 2011.

Naming 41

Naming Startup Product Name Framework 41

Gust

AUGUST 8, 2012

When it comes to inefficient outcomes and customer dissatisfaction, it’s hard to beat the U.S. In fact, it’s literally impossible; accordingly to a 2011 customer satisfaction survey, the airline business tied for last place out of 47 industries.) domestic airline industry. (In

Customer 143

Customer Southern California San Jose Marketing 143

rob.by

MARCH 8, 2012

Certainly using techniques such as customer development (www.custdev.com) and lean startup (minimum viable product) can help go a long way to giving the tech co-founder some early payback in terms of whether there will be any traction in the idea and reduce their inital involvment to get to prototype stage.

Technical Cofounder 42

Technical Cofounder Cofounder Software Engineering Fractional CTO 42

maplebutter.com

JANUARY 8, 2013

Just ensure you understand your numbers and manage them well. $50 Hi Dan, Can you share on what is your strategy in getting customers ? How did you get your first customer and what works/didn’t work along the process? Entrepreneurs always struggle with competing priorities and manage expenses very closely.

Technical Review 44

Technical Review Startup Cofounder Software Review 44

Occam's Razor

APRIL 8, 2013

That’s because they require you to have a deep understanding of your customers. In the Lean Startup world, this is called customer development. By 2011, the company had 20 full-time photographers on staff. High Score House is a tool that lets parents manage household chores and rewards for their kids. But they are.

Metrics 156

Metrics Analytics Lean Churn Rate 156