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7 Customer Service Trends To Watch And Leverage In 2012

YoungUpstarts

by Richard Shapiro, founder and president of The Center For Client Retention ( www.tcfcr.com ). In 2012, smart, forward-looking companies will be viewing customer service in new ways. Here are 7 Customer Service Trends to watch and leverage in 2012: 1. What customer service trends are you seeing for 2012? Being Social.

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Upfront Ventures Raised New $280 Million Fund

Both Sides of the Table

Our last fund was $200 million but as you may already know since we raised that fund we added new partners Greg Bettinelli and Kara Nortman and Venture Partner Hamet Watt – all of whom are busy looking at new deals for the firm in addition to Yves Sisteron (the founder), Steven Dietz (also part of founding team) and myself.

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Top 10 Mom Marketing Trends As We Enter 2012

YoungUpstarts

By Stacy DeBroff, founder and CEO of Mom Central Consulting. As we enter 2012, here’s our Top 10 list of Mom Marketing Trends: 1. Likewise, just 3% of Moms say targeted ads on their social networks strongly motivate them to make a purchase. 2011 proved a watershed year for recognition of the power of Mom Marketing. What changed?

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Sluggish Summer: 3 Tips To Rejuvenate Employees And Keep Your Business At Top Performance

YoungUpstarts

by Richard Milam , the Founder and CEO of EnableSoft Incorporated. Richard Milam is the Founder and CEO of EnableSoft Incorporated ( www.enablesoft.com ). The summer brings humidity, heat, vacations and the well-known fact that employee productivity decreases this time of year. Revisit technology inefficiencies in the office.

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Tomorrow on TNW: Your chance to ask Ciplex founder Ilya Pozin your entrepreneurship questions

The Next Web

Streaming live on The Next Web, Ciplex founder Ilya Pozin will answer questions from readers at 3 p.m. He is the founder of Ciplex, a digital marketing agency, and a columnist for Inc., He is the founder of Ciplex, a digital marketing agency, and a columnist for Inc., In 2012, Inc. ET (12 p.m. Forbes and LinkedIn.

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How is the VC Asset Class Doing?

View from Seed

If you look 5 years later at the 2012 vintage, top quartile TVPI is 2.29. The top quartile DPI for the 2012 vintage is 0.62. Typically, when an LP makes a commitment to a new VC relationship, they are expecting to stay with that group for at least 2-3 funds. For the 2012 vintage, the top 5% fund had a TVPI of 4.49.

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Live now: The founder of Ciplex answers your entrepreneurship questions via video. Get involved!

The Next Web

He is the founder of Ciplex , a digital marketing agency, and a columnist for Inc., In 2012, Inc. Magazine’s INC 500/5000 award for 3 consecutive years. Got a question for Ilya? Use the chat feature above to get it answered live. Ilya Pozin is an entrepreneur, writer and investor. Forbes and LinkedIn.